Real Estate Guide to Certified Professional Home Inspectors

Over the past two decades, professional home inspections have become a part of most residential real estate transactions.  Today, they are a part of the sale of most pre-existing homes and, with increasing regularity, a part of newly constructed homes.  This steadily growing demand for a professional home inspection is due to home buyers’ desire to manage the costs associated with homeownership and maintenance and the need to reduce the potential legal exposure of all of the parties directly involved in the sale of a home.  The challenge for real estate professionals and home buyers alike lies in recognizing and identifying competent professional home inspectors.

What is a professional home inspection?

A professional home inspection is a primarily visual examination of the visible, safely accessible, and readily accessible components of the interior, exterior, structural, roof, electrical, heating, cooling, and plumbing systems of a home for specific conditions that are currently adversely affecting or which have the potential to adversely affect the normally intended function or operation of those systems and their related components.  The systems and their related components included in the inspection are typically those specified either by state statutory and regulatory requirements or by the internationally recognized Standards of Practice of the American Society of Home Inspectors (ASHI).

The information that is developed in the course of conducting a professional home inspection is documented in a written report, along with recommendations for appropriate actions to address the conditions noted in the report and any maintenance information the inspector may choose to include.  The report will also note the locations of the main water, electrical, and fuel gas service shut-offs and include descriptions of certain materials and methods of construction.  Because the written report is the inspector’s customer's property, it is given only to the customer or to others specifically indicated by the customer.

Some professional home inspectors may also provide other services (often under a separate contract) such as testing for radon gas, testing for mold, an inspection of swimming pools, and other services and inspections that are not part of established professional inspection standards.

Who are professional home inspectors?

Professional home inspectors are highly educated, trained, and skilled observers and educators who possess broad technical knowledge about the systems and components and the skills necessary to apply that knowledge.  At present (2005), about twenty-eight states have some form of regulation of home inspectors ranging from simple registration to extremely restrictive requirements.  However, the majority of the states that have chosen to regulate home inspectors do so through some form of registration or licensing that requires meeting specific experience and education criteria, testing of specific minimum technical knowledge and skills, and adherence to a standard of practice.

Professional home inspectors know that even the highest degree of technical knowledge and skills alone are not sufficient.  Knowledge and skills have to be integrated with a clear understanding of the human side of the inspection process - and there are no regulatory requirements, registrations, certifications, licenses, or other credentials that attest to an inspector’s understanding of the “psychology” of that process, that measure an inspector’s “people skills.”  Professional home inspectors recognize that the inspection process's human side is as important as the technical knowledge and skills side.  They intuitively understand the “psychology” of the home inspection process and apply it to their work and other skills and knowledge. 

Professional home inspectors are highly skilled interpreters.  Homes speak for themselves, and a competent inspector knows how to “listen.”  But it’s not enough just to be a skilled listener; a competent home inspector is also a master interpreter who knows how to translate the information the home provides so that buyers clearly understand the information that the inspector has developed in the course of the inspection.

Professional home inspectors wear only one “hat,” so to speak, and that hat says “Professional Home Inspector.”  It doesn’t say “Code Enforcement,” “Hired Gun,” “Hero,” “Self-Important / Big Ego,” “Real Estate Negotiator,” “Appraiser,” “Absolute Authority,” or “I Know Everything.”  Professional home inspectors are disinterested third parties.  They understand that they have specific contractual, fiduciary, ethical, and, in some instances, regulatory obligations to their customers and ethical and legal obligations to the other parties to the transaction.  While they assist buyers in understanding the condition of a home and maintaining it, they also know that they are not qualified to give opinions regarding the value of any property or the advisability or inadvisability of purchase.  A professional home inspector is not a party to the real estate transaction.

Professional home inspectors do not offer to perform modifications or corrective measures to address any conditions determined in performing an inspection.  If a real estate professional or a buyer needs the names of qualified professionals to perform any work, inspectors who choose to guide in this area should provide the names of at least three qualified individuals or companies or suggest using the telephone book Yellow Pages under the appropriate heading.

Do inspections kill deals?

No! An inspection performed by a competent professional home inspector never “kills a deal.”  If a real estate transaction is terminated due to the information developed in the course of a competent professional home inspection, the home has spoken for itself, and blaming the inspector is unwarranted.  Blaming the inspector is like shooting the messenger because the message is unpleasant or unwanted.  Statistics repeatedly show that, as a percentage of a total number of residential real estate transactions, the number of terminated transactions resulting from competent professional home inspections is deficient.  It is also worth keeping in mind that buyers can use the home inspection to terminate a contract to purchase a home in many states. Some buyers may have a “hidden agenda” to terminate a contract before an inspection ever occurs and may simply use the inspection to do exactly that.

What about credentials?

Because the home inspection profession is regulated in some states and not in others, home inspectors’ credentials will vary.  In states that regulate home inspectors, all professional home inspectors should meet all of the state's requirements in which they perform their work.  In states that do not regulate home inspectors, other criteria can help real estate professionals and homebuyers identify competent home inspectors.

Training and Experience:  This may include a state-mandated educational program in states that regulate home inspectors and an inspector’s background in architecture, building trades, engineering, or specific non-mandated educational and training in the field of home inspection.  

Inspectors may also have “time under their belts,” having been self-employed or employed by a home inspection company as a home inspector for a period of time.  However, it would be a mistake to assume that a home inspector who is just starting could not perform a competent home inspection.  A well-trained “new” inspector may be just as technically competent, methodical, patient, and careful as an inspector who has been inspecting for a longer time because the new inspector really wants to do a good job and the knowledge and skills he or she has recently learned are still fresh.

Associations:  Anyone who has belonged to a professional association knows that membership in a professional association does not automatically equate to competence.  What anyone gets out of an association is strictly dependent on the individual.  It is important to remember that any professional association's primary functions are to promote the profession, protect the association’s members, and educate the association’s members.  The benefits that accrue to the public that professional associations serve can be real and quite useful. Still, they are tangential and secondary to the primary functions that serve the association members.

There are numerous professional associations for home inspectors at the state, national, and international levels.  Perhaps the oldest and most widely recognized is the American Society of Home Inspectors (ASHI).  ASHI has done a remarkable job of self-promotion, but it is by no means the only professional association providing benefits to home inspectors and the public.  There are others such as the National Association of Home Inspectors (NAHI), the National Association of Certified Home Inspectors (NACHI), and the Canadian Association of Home and Property Inspectors (CAHPI), as well as individual state associations such as the California Real Estate Inspection Association (CREIA).  Each of these associations has its own membership requirements, continuing education requirements, professional practice standards, and code of ethics.

Of these, the standards and codes of ethics are the most important.  Professional practice standards provide minimum requirements, and guidelines are followed in the performance of home inspections and general and specific limitations and exclusions for inspections.  Codes of ethics outline and delineate a member’s ethical duties and obligations to customers and the public.  It is important to note that the standards of professional practice and the codes of ethics of virtually every professional home inspector association and those adopted under individual state regulatory requirements are, with only minor exceptions, identical. 

Therefore, if professional home inspectors state in their promotional materials and inspection contracts that their inspections are performed by any one of these standards of professional practice and codes of ethics, then they are meeting the same inspection standards of most states and professional associations regardless of whether or not they belong to a professional association.

There are other professional associations to which some professional home inspectors belong, such as the International Code Council (ICC), the International Association of Electrical Inspectors (IAEI), the International Association of Plumbing and Mechanical Officials (IAPMO), and the National Fire Protection Association (NFPA). All of these make available to their members' valuable information and educational programs that directly enhance a professional inspector’s knowledge and experience.

A professional home inspector’s credentials are only as good as the inspector's in the final analysis.  Even membership in multiple associations cannot by itself make a poor inspector a good inspector and, conversely, an inspector can be a consummately competent and professional home inspector without belonging to any professional associations. 

Home inspectors should be assessed based on the individual inspector's whole picture, not simply on one or two aspects.

Should inspectors be engineers?

The training and experience of professional engineers are necessarily narrow and highly specialized.  In many states, the governmental agency that regulates engineering practice has the power to suspend or revoke the licenses of professional engineers who are found to be performing services beyond their competency, training, or education.  This means that engineers cannot provide engineering evaluations of the multiple diverse systems in a home unless they are specifically educated, trained, and experienced in evaluating each of those systems.

How important are language, perspective, and people skills?

All are of paramount importance.  Professional home inspectors are reporters and educators who work solely for their customers and, as such, have an obligation to their customers to present the information developed in the course of an inspection with impartiality and with a proper, honest perspective.  Their job is to inform their customers, not to alarm them.  They will typically indicate the relative degree of importance of the conditions they observe by recommending that a particular condition simply requires monitoring, a normal and expected maintenance condition, or that it requires immediate attention due to safety considerations or to reduce the potential for further complications or damage.

When speaking with their customers, the language that inspectors use is critical to providing proper perspective during the inspection process.  Using the right terms and language allows buyers to make informed decisions for which they feel responsible; using the wrong terms and language can lead buyers to make uninformed or even panic decisions. If they later regret it, they may “blame” someone else.  Using incorrect or improper language, an inspector can unintentionally, inadvertently, but quite effectively decide buyers.

Professional inspectors don’t use the terms “defect,” “deficiency,” or “problem” to describe the various conditions they observe in the course of an inspection.  If these terms are used, regardless of whether the conditions observed are all minor, by the end of the inspection, the house will be perceived by the buyer to be full of “defects,” “deficiencies,” or “problems.”

Professional inspectors use the neutral term “condition” to describe their observations and assign a specific and appropriate degree of importance to the conditions they find in the course of the inspection.  Inflated language, exaggeration, and editorializing have no place in a professional home inspection.  Professional home inspectors understand the potential effect of extravagant language and overstatement, such as, “I’ve never seen anything this bad! This place is a real firetrap!” and they avoid using such language.  They also describe improper or incorrect work simply descriptively as “non-professional” - not as “amateur” or “shoddy.”

Two examples:

In conducting a home inspection, an inspector determines that there are specific wiring conditions needing attention inside the main electrical distribution panel.  In this example, we’ll use “overusing” (undersized wire for the ampacity rating of a given circuit breaker) and “multiple tapping” (two or more wires connected to a circuit breaker terminal that is designed and intended for only one wire) as the conditions.  It‘s perfectly normal for the buyer to ask why such conditions are important and why they merit inclusion in the written inspection report.

If, without considering the effect of his or her answer, the inspector says, “These defects are real hazards.  It’s shoddy and amateur work.  They’re problems that can cause a fire or electrocute someone.” The buyer is much more likely to become unduly anxious or uncomfortable with the home and unnecessarily alarmed about the specific electrical conditions.

In this example, the terms “defects,” “hazards,” “shoddy,” “amateur,” and “problems” imply a defective, hazardous, and a shoddily constructed house built by amateurs.  The terms “fire” and “electrocution” are alarming words; they conjure up images of the house in flames.  People do not listen well or make reasoned decisions when they are distracted with worry about other things, in this case, things that simply require calm consideration, not alarm.

Now, consider the following answer to the same question:

However, if the inspector thoughtfully explains that, “There are two primary issues associated with incorrect electrical conditions – overheating and shock.  However, there’s no evidence at this time to indicate overheating has occurred, and these particular conditions don’t pose the potential for shock.  These conditions are relatively common and are consistent with non-professional work done after the house was originally completed by someone not familiar with proper electrical installations.  These conditions can typically easily be corrected by a qualified electrician,” the buyer will be much more likely to calmly accept the information and have a realistic perspective regarding the conditions being discussed.

In this second example, the careful consideration of terminology demonstrated in the use of the terms “issues,” “conditions,” “overheating,” “shock,” “common, and “non-professional” provide an answer that is not alarming or exaggerated.  It clearly and calmly describes common conditions that can be easily remedied.  It puts them in perspective and leaves the buyer ready to move on with the rest of the inspection.

What about building codes?

Building codes are primarily life/safety codes.  Having a good working knowledge of the various building codes is an asset to professional home inspectors because it gives them a broader understanding of the life/safety issues which may bear on some of the conditions they come across in their work.  Since many of the conditions that professional home inspectors observe and document in their reports have potential safety implications, it is not uncommon for those conditions not to conform to a specific portion of a particular building code.  However, this congruency between a condition that a professional home inspector observes and non-conformance to code does not mean that professional inspectors perform “code” inspections.  Professional inspectors know that they are not performing inspections for compliance or non-compliance with any governmental codes, ordinances, or regulations.  Therefore, professional inspectors don’t use terms like “non-complying,” “illegal,” “is not permitted,” “is not allowed,” “violates code,” or “does not meet code”  because these are all authoritative terms that imply that inspections include evaluating the home for code compliance.

Homes built under earlier building standards and codes are not required to continually be brought into conformance with newer codes as such codes are adopted by the jurisdictional authority any more than cars manufactured in past years have to continue to meet changing Federal Department of Transportation requirements.  Just as a buyer of an older car might find it relatively inexpensive and easy to install seat belts but no airbags or anti-lock brakes after buying the car, so might a buyer of an older home find it relatively inexpensive and easy to install smoke detectors but not a fire suppression sprinkler system after purchasing the home.  Therefore, many professional home inspectors refer to guardrail component spacing or the lack of smoke detection devices, Ground Fault Circuit Interrupter (GFCI) devices, and sand self-closing devices, garage-to-house doors, and similar items. In older homes under the heading of “Elective Upgrade.”

“Elective Upgrade” designates any condition noted in the report, which is intended to be considered as a suggested improvement that Customers may wish to consider performing as part of upgrading the subject property after they own it.  

Elective Upgrade conditions do not constitute deficiencies.  As with any modifications to the subject property, all elective upgrades should be performed by qualified individuals or companies and all applicable standards and governmental codes, ordinances, and regulations.

Professional home inspectors typically educate buyers regarding relatively simple and reasonably cost-effective upgrades while making it clear that homes are not “deficient” or substandard in any manner because they do not have certain components or systems that may be present or even required in newer homes. They emphasize that there is no requirement that older homes be upgraded to meet current standards.  Therefore, if buyers wish to modify a home or its systems to meet current standards, such work would constitute “elective upgrades” to be implemented by them, at their option and cost after owning the home.  This important concept is that real estate professionals can also explain to buyers before the home inspection.

What about cosmetic conditions?

Other than when inspecting newly constructed homes where systems and components are expected to be in “new” condition, professional inspectors typically do not inspect for or report on cosmetic conditions such as torn screens, minor paint chipping, dented doorknobs, or other conditions of normal wear and tear.  Remember, inspectors, are working under both time and cost constraints.  If they spent the valuable time for which the buyer is paying for cosmetic conditions, they would have less time to inspect the major systems of a home for more important and potentially costly conditions.

What about insurance?

Currently, the Board of Technical Registration for the State of Arizona requires that home inspectors meet the following requirements: Provide evidence of ability to obtain financial assurances as provided by subsection B of this section.

Within sixty days after certification, a home inspector certified under this chapter shall file one of the following financial assurances under the rules recommended by the home inspector rules and standards committee and adopted by the Board.

1.  Errors and Omissions insurance for negligent acts committed in the course of a home inspection for two hundred thousand dollars in the aggregate and one hundred thousand dollars per occurrence.

2.  A bond in the amount of twenty-five thousand dollars or proof that minimum net assets have a value of at least twenty-five thousand dollars.

3.  A financial assurance mechanism with a value of at least twenty-five thousand dollars recommended by the home inspector rules and standards committee and approved by the Board of Technical Registration.

4.  If a home inspector loses or otherwise fails to maintain a required financial assurance, the certification shall be automatically suspended. It shall be reinstated if a financial assurance is obtained within ninety days. If a financial assurance is not obtained within ninety days, the certification shall be automatically revoked.

Even though almost all inspectors’ contracts limit their liability to the inspection cost, most reputable inspection companies will carry Errors and Omissions insurance. You should be asking that your home inspector have E&O insurance that extends coverage to you as a referring agent or broker for added protection.

The E&O insurance coverage that I.Q. Home Inspections carries sponsored by the (NARREP) National Association of Residential Real Estate Professionals insurance program that extends coverage to you as agents and brokers.

Should inspectors rate homes?

Absolutely not!  Every home stands on its own merits.  Professional home inspectors do not “rate” homes they inspect, and a home can not “pass” or “fail” an inspection.  Professional home inspectors know that most homes have been lived in.  Normal wear and tear and even some deferred maintenance are to be expected.  Professional inspectors don’t “rate” or “grade” homes on an arbitrary scale or against some ideal standard of condition or maintenance.  All homes “speak for themselves;” it takes a competent professional inspector to know how and for what to listen.

Do inspectors provide cost estimates for corrective work?

Generally, they do not.  It is not the job of inspectors to provide cost estimates for work that other qualified individuals or companies will perform.  Some inspectors who have enough experience may choose to verbally discuss “ballpark” cost ranges for certain work they are familiar with. Still, even general contractors use professional estimating guides and obtain competitive bids before providing the costs associated with specific work.  When buyers ask inspectors to provide costs, they are asking inspectors to place a value on another individuals or company’s labor and materials.  In some instances, additional and unanticipated costs may arise from previously hidden conditions discovered in the course of performing corrective work.

Are our previous inspection reports reliable?

Typically, they are not.  Previous inspection reports are not reliable sources of information not only because they have been performed for other parties and also because they often do not contain current information.  Parties such as lending institutions, relocation companies, or governmental agencies will have very different interests from those of a home buyer.  Also, conditions may have dramatically changed since a previous inspection was conducted.

Buyers should always have a professional inspection performed specifically on their behalf.  Only in this way can buyers be assured that they are receiving information on the home's current condition and systems. Only in this way can they receive the advantage of maintenance and care information provided specifically for them.

Is a home inspection a warranty?

A professional home inspection is an examination for and documentation of specific systems and components for specific conditions currently adversely affecting or that have the potential for adversely affecting the normally intended function or operation of the systems and components inspected.  It is intended to develop information that can become part of an overall risk reduction and risk management plan.

A warranty is a pledge made by the original manufacturer of a product to repair, replace, or correct specific deficiencies in their product if such deficiencies occur within a stated period of time.  It can also be a pledge made by the service provider to perform that service in a specified manner.

The term “warranty” is often confused with insurance plans offered for sale to home buyers.  To avoid confusion, the term “insurance” is used in this brochure when discussing “home buyers’ warranties.”

Such insurance typically covers certain components or occurrences, and it contains deductibles and disclaimers regarding the items covered.  Typically, a fee is paid by the insurance company to the individual or company that offers these home “warranty” policies.  Therefore, if an inspector offers to sell a buyer such insurance, that inspector is working for someone in addition to the buyer and is no longer a disinterested third party.  There is an old saying that no one can serve two masters – and inspectors are no different.  Professional home inspectors do not offer such products or services.

If buyers desire the kind of insurance that these plans or policies provide, they should consult their real estate professional or insurance agent and should carefully read any such policies to be certain that they meet their specific needs.

What about “warranties/certifications” at no additional cost?

The easiest way to answer this question is to ask yourself, “When was the last time I got something for nothing?”  Such warranties and certifications are primarily marketing devices.  When read carefully, they often provide little or no protection.  Typically, inspectors offering these will not certify a component unless they are certain that no conditions (outside of the specifically disclaimed conditions) could occur given the component's age and condition.

Whenever dealing with inspectors who sell insurance or provide “free” certification programs, ask them about their loss ratios as well as their reserves for claims and request documentation of such information before considering engaging their services.

Should home inspection companies provide guarantees?

Yes.  They should guarantee that they will perform their inspections according to a specific standard of professional practice and the terms and conditions of their written inspection agreement and scope of work.  Because professional inspectors cannot predict the future, they should not be expected to provide any guarantees regarding the continued performance of or the efficiency of any system or component inspected.

Why are specific items excluded in inspection contracts?

It is not uncommon for professional home inspectors to specifically exclude inspection of items such as swimming pools, hot tubs, household appliances (kitchen appliances, central vacuum systems, etc.), active and passive solar space heating and domestic hot water heating systems, lawn sprinkler systems, intrusion detection, and alarm systems, and fire and smoke detection and suppression systems.  Typically, they also specifically exclude services such as testing for lead and asbestos or another environmental testing.  All standards of practice for professional home inspection exclude such items and services.

This is not because professional inspectors are not competent and qualified to inspect such items or perform such services.  Rather, a competent inspection of these items and the performance of these services require significant additional time and highly specialized training.  Some services, such as pest infestation inspection and treatment, require specific governmental licenses and mandated training.

A thorough and competent visual inspection of the visible, safely accessible, and readily accessible components of a swimming pool for conditions that are currently adversely affecting or that have the potential to affect their normally intended function adversely or operation may require as much as 1½ to 2 hours with fees starting at $100.00 per hour.  Some systems, such as lawn sprinkler systems and swimming pools, maybe deactivated for extended periods of time.

Some professional home inspectors may choose to include certain items or services that are typically excluded. Others may offer inspection of specifically excluded items under a separate contract, or they will direct buyers to individuals or companies qualified to perform such services.

If inspectors were to spend the additional time required to perform a thorough and competent inspection of typically excluded systems, they would have less time to inspect the major systems of a home for more important and potentially costly conditions unless they significantly increased their fees.  If buyers desire information regarding the condition of excluded systems and specific operation and maintenance information, it is more cost-effective for them to engage the services of the individuals or companies that have been servicing and maintaining such systems for the current occupants.

While many professional inspectors maintain liberal follow-up policies regarding telephone or in-office consultation with customers after inspections, reinspection of corrective measures resulting from information developed during inspections is typically not offered.  This is because qualified individuals or companies are expected to evaluate the conditions noted in the inspection report and make any appropriate and necessary corrections by all applicable industry standards and governmental codes, ordinances, and regulations.

What about systems that are shut off or de-energized at the time of the inspection?

Professional home inspectors will not turn on or restore service to any system that is shut off or not in service at the inspection time.  Inspectors will not light standing pilot lights, energize electrical circuits that are shut off or out of service, or operate any water or gas in-line shut-off valves.  To inspect the plumbing, heating, cooling, and electrical systems of a home, the electrical service, water service, and gas service must be operational at the time of the inspection. 

What about systems or components that cannot be inspected due to inaccessibility or unsafe conditions?

Professional home inspectors perform their inspections under the limitations of safe and ready accessibility of the systems and components they inspect.  If inspection of any systems or components is obstructed or limited by the presence of personal property, pets, or due to weather or any other conditions of inaccessibility, or if, solely in the professional opinion of the inspector, it is not safe to inspect any systems or components, those systems or components will not be inspected.  The inspection report will identify any such systems or components, describe the unsafe conditions or the specific conditions that limited accessibility, and state that they were not inspected due to unsafe conditions or inaccessibility. 

Who should be present at the inspection?

It is typically best if only the buyer(s) and the inspector are present at the inspection.  Remember, the buyer is typically paying for the inspection and, therefore, for the inspector’s time and knowledge.  Professional home inspectors encourage their customers to attend the inspection.  When buyers attend inspections, the potential for misunderstanding and miscommunication is significantly reduced.  At the same time, it allows the buyer to obtain full advantage of the maintenance information most inspectors provide as part of their inspections and ask questions of the inspector in an uninhibited and unhurried atmosphere – without feeling pressured.

If a real estate professional must be present at home being inspected, it is best that they not follow the inspector and buyer around during the inspection.  Again, it allows the buyer to speak freely with the inspector. Simultaneously, the real estate professional avoids the temptation to comment on or editorialize about things the inspector points out to the buyer.  Such commentary or editorializing could later be construed by a buyer suffering “buyer’s remorse” as an attempt on the part of the real estate professional to gloss over or downplay conditions that the inspector has observed and thus, to influence the buyer’s decision to purchase the home.

While it may not always be practical, sellers and occupants should be away during the inspection. In most cases, sellers or occupants are not present during the inspection.  The inspection is the buyer’s time to really become familiar with the home under the inspector's guidance.  Buyers typically feel more at ease when they’re free to ask the inspector questions or make comments and observations in an uninhibited atmosphere.  If there is a need to leave special instructions for the inspector, they are best communicated through the real estate professionals, or written instructions can be left for the inspector.

If a seller or occupant must be home during the inspection, once more, keep in mind that the buyer is paying for the inspector’s time and expertise.  A seller or occupant who follows along or “chats” with the inspector or the buyer consumes both the buyer’s and the inspector’s time, making the buyer uncomfortable.  It’s always best if sellers or occupants go about their normal daily routine and allow the inspector and the buyer to proceed through the house unaccompanied and uninterrupted from start to finish.

Do home inspectors return to perform re-inspections?

Typically, professional home inspectors will not return to any property they have previously inspected for reinspection to verify that any conditions documented in the original inspection have been modified or corrected or that any remedial measures have been performed.  This is because professional home inspectors recommend that all modifications, corrective measures, or new work are undertaken on any component or system be performed only by qualified individuals or companies and that only new, appropriate, or specified materials be used.  Further, all work be performed in a skillful manner and according to all appropriate applicable industry standards and governmental codes, ordinances, and regulations.  Finally, after completion, it is recommended that all such work be documented by work orders, invoices, or receipts from the individuals or companies that performed the work and copies of all signed-off building permits and lien releases when applicable.

There is no reason for a professional home inspector to return to reinspect.  It’s not cost-effective, and inspectors do not want to assume any liability for conditions that they have previously identified and for which they have recommended specific action by qualified individuals or companies.

What about payment?

While the form of payment inspection companies accept varies among inspection firms, payment is typically due upon completion of the inspection.  To maintain their position as impartial third parties with no ties to the sale of the properties they inspect, most inspection companies do not defer payment until closing the real estate transaction or escrow.  When payment for the inspection is in any way contingent on the closing, it creates the appearance of a potential conflict of interest for the inspection company.  Also, most inspection companies are small businesses that do not want to increase their costs by having to “chase” accounts due.  Such costs would have to be passed on to their customers in the form of higher inspection fees.

What about buyer concerns and questions after the inspection

Specific concerns or questions that a buyer may have after the inspection should be addressed directly to the home inspector by the inspector’s customer, the buyer.  The vast majority of concerns and complaints regarding home inspections are based on buyers who fail to thoroughly read the inspection report and follow the directives outlined in the report.

The buyer’s contract for the home inspection is with the home inspection company and no one else.  Therefore, it is inappropriate for buyers to expect real estate professionals to contact home inspectors regarding concerns or complaints.  When a buyer attempts to bring pressure to bear on a home inspector by communicating through a third party such as a real estate professional without first speaking directly with the inspector, it is typically because the buyer does not really believe that their concern or complaint is valid.  Communicating with a professional home inspector through an intermediary without first having spoken to or met directly with the inspector involves parties in the discussion who have neither the need nor the contractual right to participate.

What about report formats?

There is no one “right” inspection report format.  Some professional home inspectors produce a report in a checklist with the narrative format, while other inspectors produce computer-generated reports.  Any inspection report should reflect that the inspection has been performed by a standard of professional practice and should cover all of the components and conditions present in the home and be listed for inspection in that standard.  Reports should be user-friendly, easy to read, and understand by buyers, real estate professionals, and sellers.  The information should be well-arranged, clear, provide perspective, and any recommendations should be clear and direct.

While some reports may also include a summary, buyers must be not readjusted the summary but read the entire report before making any decisions that may be affected by the information contained in the report.  Only by reading the entire report can they get the full benefit of the inspection and report.

Can real estate professionals prepare buyers and sellers for a home inspection?

Absolutely, in fact, it is always beneficial to do so.  Real estate professionals should encourage buyers to attend home inspections.  Having buyers present reduces the chances for misinterpretation and miscommunication regarding the nature and degree of importance of the conditions documented in the inspection report.  Also, most professional inspectors provide useful home maintenance and care information to their customers in conducting inspections.

Giving buyers a copy of “The Consumer’s Guide to Professional Home Inspection” and sellers a copy of “The Home Seller’s Guide to Professional Home Inspection” will also help buyers and sellers understand the home inspection process as well as what is and is not included in a professional home inspection.

While it is of utmost importance that professional home inspectors act as completely independent third parties with no interest in the actual transfer of a specific property, it is to everyone’s benefit for real estate professionals, professional home inspectors, appraisers, lenders, title company professional, and insurance professionals to recognize and understand the importance of each to the home buying and selling process.

Always encourage buyers to schedule their home inspection as soon as possible after accepting their offer to purchase the home to give both them and their inspector maximum flexibility in scheduling.  During periods of heavy real estate activity, it is not unusual for inspection companies to be “booked up” as far as seven days in advance.